RAM Memory Upgrade

[Humboldt-2020]

How do I know if I can upgrade my RAM memory and how much could I upgrade it to?

[Paul_Tikkanen · Accepted solution]

Hi:

Please see this discussion...

Solved: What is the maximum RAM that I can install in my HP 15-dw100... - HP Support Community - 844...

[Humboldt-2020]

Thank you so very much, very helpful. Followed the instructions and this is the capacity that I get: 16777216 / 1,048,576. = 16

😲

Does it sound right?

For upgrading the RAM, is there a specific brand that I should get, so that the laptop is not damaged?

[Paul_Tikkanen]

You're very welcome.

If your notebook has an Intel Celeron processor like the one in the discussion, I recommend you get the same 16 GB memory chip as I posted for the other forum member, since the notebook will only have one memory slot.

Crucial 16GB DDR4-3200 SODIMM | CT16G4SFRA32A | Crucial.com

[Humboldt-2020]

Thank you for the info. Please, how do I know the type of Intel chip that my laptop has?

[Paul_Tikkanen]

You're very welcome.

Open the system information app.

You will get a list of various items about your computer.

One of them will be the processor.

[Humboldt-2020]

Yes, I get the same.

For replacing the chip, can one do that or should I get the help of a technician? Is there a guide for changing this chip? 🙏

[Paul_Tikkanen]

Hi:

Yes, then your notebook will have one memory slot and you can install the 16 GB memory chip I recommended in that slot since the report indicated your notebook can support 1 x 16 GB of memory.

Here is the link to the service manual.  The memory removal and replacement procedure can be found in chapter 5.

Maintenance and Service Guide HP 15 Laptop PC

There is also this service teardown video which may be of help. 

The model in the video uses the same service manual as yours.

Removing & Replacing Parts | HP 15-dy0000 Laptop PC | HP Computer Service | @HPSupport - YouTube

[Humboldt-2020]

Howdy, thank you so very much for takikng the time to share this awesome information with me.  You are very kind.

The only thing is that the link to the Maintenance and Service Guide HP 15 Laptop PC is not working. 

The video is great!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

If you click on the link again you will find that it is working again.

I don't know what problem HP is having with their support pages, but they seem to be down an awful lot lately.