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‎01-15-2022 09:44 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0008na
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I have an HP laptop: HP ENVY x360 Laptop - 13-ay0008na with 8gb RAM.

Can you please answer the following questions for me:

1. Can this 8gb memory be increased?

2. What is the maximum memory it can take?

3. Does the existing memory get replaced or can it be added to?

4. Is there a specific part/code or other number that I must request when I purchase memory?

Thanks in advance.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2022 10:08 AM

HP Recommended

The big majority of 11" and 13" notebooks have the memory built into the motherboard. I am sorry if the answer was not as expected, but no other solution exists.

View solution in original post

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3 REPLIES 3

‎01-15-2022 09:48 AM

HP Recommended

Dear @DuffTecky 

Unfortunately, the memory is integrated into the motherboard and cannot be upgraded.

 

c06584270.pdf (hp.com)

 

Service Manual

http://h10032.www1.hp.com/ctg/Manual/c06618429.pdf 

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‎01-17-2022 05:26 AM

HP Recommended

Hi and thank you for the reply.

 

I'm really disappointed to read this. Had I known this originally I would not have bought it. I feel my laptop cold do better with 16gb as it can struggle sometimes. I guess the only solution is to accept it.

 

Stupidly I did not consider the possibility that the memory could be on the motherboard.

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‎01-17-2022 10:08 AM

HP Recommended

The big majority of 11" and 13" notebooks have the memory built into the motherboard. I am sorry if the answer was not as expected, but no other solution exists.

1 person found this reply helpful
Was this reply helpful? Yes No
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