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HP Recommended
HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV)

After encountering the 3FO BOOT DEVICE NOT FOUND error i contacted hp support after inspection they informed that ssd have need to replaced suggest me ssd with exact spec and also suggest me 8gb of RAM spec also share me links if available.I have no idea on how to backup data from the ssd .Please help me with this

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HP Recommended

As far investigated I encountered a strange issue that for my laptop serial number its showing two different laptop name and product number how this can happen .

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HP Recommended

What's strange is how HP numbers its PC models.

 

The HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV) is the general model series under which your specific 15-dk1148tx is a member of.

 

Here's the list of the model numbers that fall under the 8VD49AV product number:

 

HP PartSurfer

 

As you can see, your 15-dk1148tx's model number and product number appear on the list.

HP Recommended

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Thank you for the clear explanation

Crucial Basics 8GB DDR4 1.2v 2666Mhz CL19 SODIMM RAM Memory Module for Laptops and Notebooks, Green https://amzn.in/d/3pZlj5n.

Whether this ram is also  compatible .

Highlighted RAM and ROM are used in my laptop 

HP Recommended

You're very welcome.

 

The service manual is for the older 15-dk model series with the 9th gen core processors which use DDR4-2666 MHz memory.

 

The parts list for your notebook indicates that HP installed an 8 GB DDR4-3200 memory chip in your notebook.

 

HP PartSurfer

 

L46598-005
MEMORY 8GB 3200MHz 1.2v DDR4 SHARED

 

That is because your notebook's i5-10300H processor runs the memory at 2933 MHz.

 

Intel Core i510300H Processor 8M Cache up to 4.50 GHz Product Specifications

 

If you were to install a DDR4-2666 MHz memory chip, you will bottleneck the processor/memory by 266 MHz, which would not be a good idea, performance-wise.  Both chips would run at 2666 MHz.

HP Recommended

Thanks for your humble reply and for your suggestion of products.

 

Screenshot_20240818-012015_Drive.jpg

https://www.intel.com/content/www/us/en/products/sku/205316/intel-optane-memory-h20-with-solid-state...

This is the exact ssd installed and also mentioned a 5 year warranty period is that possible to claim that warranty because its only 3 years since I purchased my laptop.

HP Recommended

You're very welcome.

 

What you have is one of those Intel SSD's with Optane memory.

 

I could never understand why Intel would make a NVMe SSD with an Optane memory cache.

 

Optane was originally developed to accelerate SATA mechanical hard drives.

 

Intel discontinued making that product and I would not recommend buying one (they are still available as old stock in some places).

 

The Crucial drive I posted has better specs than the Intel SSD.

 

3,500 max read/3,000 max write.

 

Crucial P3 1TB PCIe M.2 2280 SSD | CT1000P3SSD8 | Crucial.com

 

The 5-year warranty on the Intel drive only applies if you bought it as a retail item.

 

When HP installs the drives at the factory, they are only covered for one year.

 

That is why if you try to make a warranty claim to Intel, the serial number of the SSD will be invalid.

 

The 5-year warranty on the Crucial P3 would be good because it is a retail purchase.

HP Recommended

I will go with your recommondations and my only concern is my data in that intel 512gb ssd as the hp support team informed me that they will not help me to backup data.

HP Recommended

You can copy and paste your user profile folders with your files on them to a portable hard drive and reinstall the files on the new SSD after you install Windows on it.

 

I don't think you can clone the drive because of the Optane memory. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.