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Message 1 of 2
Flag Post


RAM upgrade for HP Pavilion 14

HP Recommended
Microsoft Windows 10 (64-bit)

I need to upgrade RAM on a HP pavilion 14-dh1004tx. The machine-attached HPsupport  gives no information on whether it can be done and if so on the maximum amount that will be supported.  In my laptop specifications is that i currently have  8GB Samsung in one slot. From Crucial, my laptop can upgrade max 64 Gb.

1)  Can i put 32 Gb in another slot, and can run RAM 8GB and 32 GB ?

2)  It is true, my laptop can install Crucial 64GB Kit (2 x 32GB) DDR4-2666 SODIMM from Crucial?

3) Does HP itself offers the upgrade service, especially in Indonesia?


Many thanks to the community and take care, stay safe




Thank you for any 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MDK17 Welcome to HP Community!


I understand that you would like to upgrade the RAM.


I have checked the manual.


Two SODIMM slots, non-accessible/non-upgradeable DDR4-2400 dual channel support Supports up to 16 GB maximum system memory in the following conƭgurations


● 16 GB (8 GB × 2)

● 12 GB (8 GB × 1 + 4 GB × 1)

● 8 GB (8 GB × 1 or 4 GB × 2)

● 4 GB (4 GB × 1)


The ram is not user-accessible. I would suggets you contact our phone support and check for the support option. They will help you.


Here is how you can get in touch with phone support.



1)Click on this link -


2)Select the product type.


3)Enter the serial number of your device or select let HP detect your product option.


4)Select the country from the drop-down.


5)You should see the HP phone support number or Chat option listed.


We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation