REVISITED: Post W10 upgrade,.Pavilion14 Notebook won't shut down properly, fan keeps running...

[glbaeza]

After official, free upgrade to Windows 10 my laptop does not shut down completely.

Although the screen becomes black, the fan keeps running and the power led is on  forever unless the power button is pressed and held.  I have updated the BIOS but solution was temporary.

If I don't use any internet in a session, then the computer shuts down properly and sometimes can even hear the typical "click" when it shuts down.

There was a similar post with a solution in 2015 but has been archived...

Would appreciate any help...

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

Use this guide to find that information...please do not post the serial number.

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

[glbaeza]

Thanks a lot for your reply. This is the product number F4H71LA#ABM.

Regards,

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The most common cause of that problem was due to the Intel Management Engine Interface not having the latest driver, so the only suggestion I can offer would be to see if installing this version of the IMEI driver resolves the problem.  Restart the PC after installing the driver.

11.6.0.1045

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

[glbaeza]

Thanks again, I will try and let you know.

[glbaeza]

Thank you so much, after two days of shutting down several times, it has worked perfectly!!!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.