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Ram added to extra slot no showing

HP Recommended
HP pavilion sleekbook 15
Microsoft Windows 10 (64-bit)

 Added 4g ram to extra ram slot but it’s not showing on the laptop. I Tried exchanging the ram but still shows 4g ram in the bios 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Davidola

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • What are the specifications of the RAM you have installed?
  • Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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