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‎03-03-2021 10:41 AM

HP Recommended
Product: 16a0032dx
Operating System: Microsoft Windows 10 (64-bit)

hello, I just bought the HP pavilion 16.1 model num-16a0032dx and I’m having difficulty with upgrading the ram, I got two sticks of pny 8gb 2400mhz notebook memory from Best Buy and they said it should work, my pc boots fine and runs ok until I get the bsod when I try to run a game, I just want to know if anyone can help me figure out how to make this work, if not I might just return it. I’ve tried the ram check on windows and hp’s hardware analyzer thing and done a bunch of research on memory management but nothing works so far.

1 REPLY 1

‎03-03-2021 11:15 AM - edited ‎03-03-2021 11:15 AM

HP Recommended

Hi:

 

I would say the reason the memory isn't working is because your notebook runs the memory at 2933 MHz

 

HP Pavilion Gaming Laptop - 16-a0032dx Product Specifications | HP® Customer Support

 

DDR4-2400 memory is much too slow.

 

The only suggestion I can offer, would be to return the memory and buy the guaranteed compatible memory from Crucial.

 

Memory RAM & SSD Upgrades | hp - compaq | pavilion gaming 16 series | Pavilion Gaming 16-a0032dx | C...

 

Buy the 16 GB (2 x 8 GB) DDR4-3200 kit.

 

Crucial 16GB Kit (2 x 8GB) DDR4-3200 SODIMM | CT2K8G4SFRA32A | Crucial.com

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