-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
01-15-2017 07:53 AM
HP Recommended
Product: HP 15 15-r005na
Operating System: Microsoft Windows 10 (32-bit)
Hi. I have a HP 15 15-r005na notebook and it came with 8GB of ram fitted, I was going to upgrade and fit another 8GB of ram, I need to know how many memory slots it has and will adding another 8GB of ram cause any problems. The reason for asking the question is that some of my research shows I may only have one slot and. The main reason for adding more ram is to help with performance as I am running windows 10 and it seems very slow.
Regards Neil
Solved! Go to Solution.
1 ACCEPTED SOLUTION
3 REPLIES 3
01-15-2017 08:10 AM
HP Recommended
Neil,
Manual: Page 8, 76
http://h10032.www1.hp.com/ctg/Manual/c04409502
Specs: http://support.hp.com/us-en/document/c04332431
Your laptop came with Intel Core i3-3217U & Windows 8.1 (64-bit)
2 slots: DDR3L-1600MHz Dual Channel Support (Core processors)
Supports dual-channel memory
Supports up to 16 GB of system RAM in the following configurations:
● 16384-MB total system memory (8192×2) or (4096×2) (not for 32-bit operating system or Windows
7 Home)
● 12288-MB total system memory (8192×1 + 4096×1) (not for 32-bit operating system or Windows 7
Home)
Get the exact same configuration, speed, voltage module as the other one and as given in the manual.
It needs major disassembly to reach the memory bay.
I'll suggest you upgrade HDD to 2.5 inch 7mm thick SATA SSD. Use recovery media to factory reset OS after replacement. This also need moderate disassembly. But it is going to give you huge overall performance boost.
Get help from certified HP technician or a good one nearby.
Regards
Visruth
Manual: Page 8, 76
http://h10032.www1.hp.com/ctg/Manual/c04409502
Specs: http://support.hp.com/us-en/document/c04332431
Your laptop came with Intel Core i3-3217U & Windows 8.1 (64-bit)
2 slots: DDR3L-1600MHz Dual Channel Support (Core processors)
Supports dual-channel memory
Supports up to 16 GB of system RAM in the following configurations:
● 16384-MB total system memory (8192×2) or (4096×2) (not for 32-bit operating system or Windows
7 Home)
● 12288-MB total system memory (8192×1 + 4096×1) (not for 32-bit operating system or Windows 7
Home)
Get the exact same configuration, speed, voltage module as the other one and as given in the manual.
It needs major disassembly to reach the memory bay.
I'll suggest you upgrade HDD to 2.5 inch 7mm thick SATA SSD. Use recovery media to factory reset OS after replacement. This also need moderate disassembly. But it is going to give you huge overall performance boost.
Get help from certified HP technician or a good one nearby.
Regards
Visruth
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.