11-09-2016 08:46 AM
Thanks for reaching out! I would like to help
I would like to know the Operating system and the specific computer model to assist you better.
Alternatively, try the steps here to troubleshoot the issues with your Notebook keyboard: http://hp.care/2cdfAp3
Also, follow this video to troubleshoot the touchpad issues: http://hp.care/2dp5VdV
Please let me know if this resolves the issue, or if you require further assistance.
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