I also ran into this issue with Crucial's configuration tool on my HP Pavilion x360, model#13-S128nr. Want to get a larger 1TB SSD, and their tool says their 2.5" BX500 and MX500 are "compatable upgrades", so I bought their CTMX500SSD1Z.27AD3 and a usb 3.0 to 2.5" SATA cable. Opened the laptop up after cloning the internal SSD drive , only to find an M.2 SSD installed. Now I need to wipe the cloned drive, send the wiped drive and cable back to Amazon and purchase a 1TB m.2 SSD and an m.2 enclosure with USB 3 interface.
Can you advise which 1TB m.2 SSD would be recommended? Also, what physical size will replace the OEM 128MB ssd - 22mm by ?? mm? Thanks!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".