01-13-2020 05:11 PM
Basically, before I made the change, my core temperatures usually hovered around the 40C (104F) mark when using under a low load. I decided to check the temperatures a few days after I made the change and, to my surprise, it was at around 65–70C (150F) and the fans still hadn’t turned themselves on (they only did when the temperature got a bit higher). Now I’m worried if I’ve caused irreversible damage to my unit due to the excess heat that has been lingering around for the past few days. I'm aware that this temperature is within an acceptable range, but does the fact that its been at this temperature consecutively for a long while make any difference to the damage caused? Is it normal for the temperature to be this high without the fan turning itself on, or is it likely that my sensors are faulty? Thanks.
01-16-2020 09:43 AM
@qwerty29 Welcome to HP Community!
I understand that you are facing issues with overheating.
Please do not turn on the fan.
If the computer idles getting 65-degree that is normal.
Please refer to the below link to Reducing Heat Inside the Laptop to Prevent Overheating.
Also, update the BIOS and check.
let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".
01-16-2020 12:12 PM
I think fan function is a failure.
Have you tried updating the BIOS and checked?
If you have not updated the BIOS, please update the BIOS.
After updating BIOS, if you still face the fan issue. Please contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Have a nice day!!