Registers charging even when unplugged and turned off
03-31-202007:43 PM - edited 04-01-202007:04 PM
Product: HP Spectre 13T x360
Operating System: Microsoft Windows 10 (64-bit)
Edit: After completely draining power (orange light went out), I was able to turn the system on with the charger plugged in. It now charges properly and correctly registers if it is or isn't plugged in.
Purchased the HP Spectre 13T in November of last year. I noticed last night, as I was going to bed, that the laptop was registering as "plugged in (charging)" despite being unplugged. Also noticed that the keyboard backlight was on, which I've always left turned off.
Today the same status persists and the laptop won't charge (tried both USB-C ports). I have even turned the laptop off and unplugged the cord, but the orange "charging" light stays on (after another day, the battery drained enough for the light to go off - still will not charge or turn on). I tried uninstalling the battery drivers in Device Manager. A moderately similar issue in this forum had the suggestion of restoring BIOS defaults, which I also tried.
I glanced at a battery removal video, as that seems to be a common suggestion for this issue (Win 10 in general), but the Spectre's battery removal seemed a bit complicated. Seems to be clips and an adhesive pull tab (not reusable) to navigate, so I didn't want to mess with it.
Is there a chance that completely draining the battery might help, or is there something else that can be attempted?