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Solved!

Remove warranty registration for a returned product.

HP Recommended
15s-fq1002na
Microsoft Windows 10 (64-bit)

Please can I be advised how I can remove my details linked to a laptop that has been returned.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SLH17,

 

I reviewed your post and I understand that you are facing issues with the battery backup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Many factors can contribute to battery performance:

  • Battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle.
  • Temperature and discharge loads can impact battery performance and capacity.
  • Battery capacity can decrease even when the computer is unplugged from a power source and not in use.
  • During prolonged storage or non-use, the battery charge can decrease below its recommended low-voltage level. Discharging the battery below its recommended low-voltage level may physically damage the battery and result in the battery becoming unusable.

NOTE: 

If the battery does not recover after charging for 30 - 60 minutes, the battery has most likely sustained physical damage and must be replaced.

  • Leaving the battery at a high level of charge in a high-temperature environment for extended periods can accelerate the loss of performance and capacity.
  • The computer generates excess heat during high workload or if it is not properly ventilated. This temporarily impairs the battery charge and discharge rate. The battery function returns to normal when it cools to an acceptable operating temperature.
  • To help maintain battery capacity, HP batteries are designed to discharge a small amount once fully charged. This is normal for most notebook batteries. The battery will begin to recharge once the charge has dropped below 95%.
  • Using software for graphics processing or high-definition video accelerates the loss of performance and capacity. For example, playing 3D games decreases capacity faster than using word processing applications.
  • Your notebook configuration and power settings can impact your battery performance. This includes settings such as:
    • Display brightness
    • Backlit keyboard
    • Display resolution
    • Windows Power Plan
    • Processor speed
    • Type of storage, such as a peripheral storage

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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