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Renewal of Fixed Support Services Certificate

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HP Product S/N: [edited]

I am trying to Renewal our Fixed Support Services Certificate for our HP Auto-Loader which will expire on October 27, 2017 with an HP Partner Provider "CSITE" (Mr. Adnan Yeslam) here in Saudi Arabia. The Product S/N is "[edited]" and the Fixed Support Services S/N is "[edited]". But it seems HP in Dubai, i think, cannot understand him on what he is trying to request. Can you help us or Mr. Adnan Yeslam on this so we can have another year or three(3) years support for our HP Auto-Loader? .....Thank you.

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