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Top Student
Posts: 9
Member Since: ‎07-04-2015
Message 1 of 7 (476 Views)

Reopen a Support case Case ID - [edited]

[ Edited ]
Operating System: Microsoft Windows 10 (64-bit)

I want to reopen my case Case ID - [edited] which was raised for last month. It was assigned to a very unprofessional service agent who has rescheduled twice and not yet solved the issue and closed the case. 

 

Please escalate the issue and reopen my case.

 

 

Regards,

Mayuresh

Very poor service by hp

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Provost
Posts: 33,765
Member Since: ‎11-12-2008
Message 2 of 7 (463 Views)

Re: Reopen a Support case Case ID - [edited]

[ Edited ]

This is not the place to do that. Your message is not going to HP Support folks who can do anything with your case.  

Top Student
Posts: 9
Member Since: ‎07-04-2015
Message 3 of 7 (303 Views)

Re: Reopen a Support case Case ID - [edited]

So this is a forum where you cannot complaint about the product

Provost
Posts: 33,765
Member Since: ‎11-12-2008
Message 4 of 7 (299 Views)

Re: Reopen a Support case Case ID - [edited]

You can complain all you want but we have no ability to reopen a support case so not doing you much good. 

Top Student
Posts: 9
Member Since: ‎07-04-2015
Message 5 of 7 (294 Views)

Re: Reopen a Support case Case ID - [edited]

I think hp is a different company which believes that its not write to ask help for poor hp customer support on hp forum to a so called hp expert...

 

Please reply so I can put this on twitter...

 

Provost
Posts: 33,765
Member Since: ‎11-12-2008
Message 6 of 7 (289 Views)

Re: Reopen a Support case Case ID - [edited]

The people here do not work for HP. We are fellow end users just like you. You do not understand your audience. We would love to help you but have no access to HP's Support network. You have to contact HP Support. Nobody is mistreating you. Not sure why anyone on Twitter would be too concerned. If you want help from the Forum we can assist you to help yourself outside of warranty or Support and are willing to do so. 

Top Student
Posts: 9
Member Since: ‎07-04-2015
Message 7 of 7 (282 Views)

Re: Reopen a Support case Case ID - [edited]

SO how to solve a poor customer service issue or just forget it hp always has poor track record in terms of retaining customers.

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