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‎06-09-2022 11:26 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0002na

Send my ENVY for repair under warranty(Won't power up) but returned a damage laptop( screen broken, one corner on body heavily damage like dropping from a height)

Contacted HP support and was asked to return Laptop for a check/repair.......a week later laptop returned in same condition untouch.

 

Wonder anyone experience bad attitude unprofessional handling with HP repair.....I'm from Dublin, IE

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2022 09:49 AM

HP Recommended

Hi @TT-Envy 

 

 

Welcome to the HP Support Community. I'd like to help!  

We are really sorry for the inconvenience caused. We are here to fix it. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

 

 

Thank you for visiting the HP Support Community. 

NIRVANA_95
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-10-2022 09:49 AM

HP Recommended

Hi @TT-Envy 

 

 

Welcome to the HP Support Community. I'd like to help!  

We are really sorry for the inconvenience caused. We are here to fix it. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

 

 

Thank you for visiting the HP Support Community. 

NIRVANA_95
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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