EdwinTan Top Student
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Replace graphic card

HP Pavilion 15-au102tx
Microsoft Windows 10 (64-bit)

Hp problem1.gifCan I request for replace the same graphic card on my laptop? Can I just send it to service center to do this? I think my graphic card was damaged

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Provost Provost
Provost
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Message 2 of 3
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HP Recommended

Replace graphic card

There is no replacement for a graphics card; it is a soldered component on the motherboard so if the video chip is bad it means a whole new motherboard. Have you tried connecting it to an external monitor to see if the picture is garbled like that? May be the screen or even screen cable and not the motherboard although that does have the look of a bad video chip. 

 

Are you under warranty?

 

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EdwinTan Top Student
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Replace graphic card

Yes it's still under warranty.

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