Replacement Battery Information

[SLKONI]

Can anyone tell me what battery is in HP Pavilion - 14-ce3501na

Tried HP Parts Master but it doesn't recognise the product or serial number.

Battery charges to100% but shuts down around 50%.

Battery check says it is Weak and needs replacing.

Machine is only 11 months old would battery be covered by warranty?

Thanks

[Dragon-Fur]

@SLKONI 

You can certainly check with HP Support.

"Self repair" is usually must faster though it does require that you purchase the battery for cost and complete the replacement.

If you decide to do so for any reason, replacement information is included later in this message.

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

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Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)
• Search for “Battery” >> Read the chapter on Replacement Procedures

NOTES  

1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

For this system...

Open

 Maintenance and Service Guide

Part and Replacement Procedure - Page 53

Description                                                               Spare part number

3-cell, 41-WHr, 3.6-AHr, Li-ion battery             L11119-855

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Good Reference

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 14-ce3501na 

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