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Flag Post

Replacement Battery for HP Omen laptop

HP Recommended
HP Omen 15ax249TX

Haven't been able to get a replacement battery. I am located in Bhowali in Nainital District of Uttarakhand. Authorised Service center in Haldwani does not have the battery. What is the best way to get the battery replaced??

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HP Support Agent
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Message 2 of 2
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HP Recommended

@AbhirajC22  Welcome to HP Community!

 

I understand that you are looking for a battery.

 

I have checked the manual (page number 23)

 

3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon hybrid graphics 849910-850

 

4 cell polymer battery - 63.3 Whr (4175 mAh), for use with products with Intel 7th generation processors, not supported with AMD Radeon hybrid graphics 905277-855

 

The battery part is not user-replaceable part, I would suggest you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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