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Message 1 of 2
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Flag Post

Replacement Battery for my HP Envy x360

HP Recommended
HP Envy x360
Microsoft Windows 10 (32-bit)

I recently discovered that my battery is compromised. I took apart the laptop and found that the model of the battery is LK03XL and the part number is 916368-421. I was directed by an agent to a replacement that was not the same part number. I want to replace the battery with an HP replacement to ensure a long battery life, but I want to be sure that its the right one. Can anyone help?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@iealmack

 

I reviewed your post and I understand that you are looking for a replacement battery for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can purchase all the replacement parts available for your computer from HP part surfer.

 

Follow the steps in the below article for detailed instructions.

 

https://support.hp.com/us-en/document/c00372736

 

Or else you can contact the support team and they will assist you in ordering the part.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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