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HP Recommended

My screen has started to come away from the casing on the laptop due to an issue with one hinge becoming detached. Does anyone have a link or information as to where the best place to get replacement hinges for an HP Envy 13 ab0003na?

 

Side note - I have found replacement hinges for an HP Envy 13-ba0002na part numbers L98366-001 and L98365-001 if anyone knows if these would be compatible? 

 

Thanks. 

2 REPLIES 2
HP Recommended

Hi @01_Craig,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Envy 13-ba0002na. Not to worry I will help you to get a resolution to resolve the issue.

 

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hello,

 

Thank you for the reply.

 

That link is not working for me and I also don't see a blue envelope to click and follow either. Can you try re-sending?

 

Thanks in advance.

Craig

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.