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‎10-30-2019 07:51 AM

HP Recommended

Hi there, the battery on my laptop totally died and wont even show as charging now, it just has an 'x' over the battery. I tried buying a replacement from ebay but this appeared to be extremely low quality and didn't really work at all. Now I want to just buy a proper HP replacement battery but I can't seem to find a genuine one anywhere (UK). I managed to find one on Amazon US supposedly from HP themselves but a reviewer stated that the part wasn't original/genuine. Please help.

3 REPLIES 3

‎11-01-2019 02:56 PM

HP Recommended

@Shotintheheart1

 

I'll be happy to assist you:)

 

Could you please help me with the exact model name or the product number to assist you better.

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎12-02-2019 08:35 AM

HP Recommended

Hi there.

 

I have a HP - 15-ba065sa 15.6" Laptop - Blue.

I still haven't managed to find an official HP battery for it.

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‎12-03-2019 03:11 PM

HP Recommended

@Shotintheheart1
Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to get you the original HP battery.
HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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