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Replacement battery for HP Pavilion - 15-cs0003no
11-25-2020 08:03 AM - edited 12-10-2020 09:37 AM

Hello
I have searched the HP parts store for a replacement battery for my computer.
But get the message that my product does not exist.
Can you help me find the replacement part.
Model 15-cs0003no
[personal information removed]
Product number 4MF67EA
//ingo111
Sweden
11-25-2020 09:26 AM

Your computer does exist, of course. Smiling.
I was able to track down a partial listing of the information at Part Surfer (though no battery).
I did find this website that appears to indicate the battery you need is available:
I don't read the language but the information appears to be what you are seeking.
The part number confirmation and the battery replacement procedure is available in your computer's Maintenance and Service Guide.
At the moment, I cannot open your HP website support documents (some kind of glitch, possibly just in my location - USA).
The information below will help you track down (when available) the instructions and confirmation for the information I posted above.
===============================================
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: The online database results do not impact the actual contract.
===============================================
Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
- Open Support Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” to find parts and replacement >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
HP Collection of “how-to” videos - Battery
Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
or
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
===============================================
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
11-26-2020 10:12 AM

You are welcome.
The website support search is again working (it was down briefly yesterday).
Your device home page:
Your device Maintenance / Service Guide:
Part Numbers and Replacement Procedure > Page 37
Table 5-2 Battery description and part numbers
Description Spare part number
4-cell, 68 Whr, Li-ion battery L32654-005
3-cell, 41 Whr, Li-ion battery L11119-855
==============================================
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
12-10-2020 09:53 AM

You are welcome.
Stay Safe!
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Resolved / Answered, Click "Accept as Solution" .

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