• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-25-2020 01:27 PM

HP Recommended
Product: Pavilion 360 - m3 - u103dx
Operating System: Microsoft Windows 10 (64-bit)

I ordered replacement charger from the HP Parts Store for my HP Pavilion 360 m3 u103dx. The adapter has been delivered, but the power cable has been on backorder for three weeks now. Is there a way to find out how long a product is likely to be on backorder? I've been looking and I can't find a number to call for the HP Parts Store.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2020 03:28 PM - edited ‎10-11-2020 03:29 PM

HP Recommended

https://www.amazon.com/Toshiba-Gateway-Notebook-Computer-Charger/dp/B01JBDY3GS/ref=sr_1_1_sspa?dchil...

 

Pretty sure that is what you need. Sometimes called a "Mickey Mouse" cable. If so please accept as solution and if not post back.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-25-2020 01:31 PM

HP Recommended

No there is no way to look deep into the HP ordering system and see how long your order is likely to take. The power cable is a very generic item you can order on amazon for a couple dollars. What is the model or part number of the AC adapter? Is it a two or 3 prong adapter cable?

Was this reply helpful? Yes No

‎10-11-2020 12:46 PM

HP Recommended

It is a Power cord (Black) - 3-wire conductor, 1.0m (3.2ft) long - Has straight (F) C5 connector (North America). 

Was this reply helpful? Yes No

‎10-11-2020 03:28 PM - edited ‎10-11-2020 03:29 PM

HP Recommended

https://www.amazon.com/Toshiba-Gateway-Notebook-Computer-Charger/dp/B01JBDY3GS/ref=sr_1_1_sspa?dchil...

 

Pretty sure that is what you need. Sometimes called a "Mickey Mouse" cable. If so please accept as solution and if not post back.

Was this reply helpful? Yes No

‎10-12-2020 03:03 PM

HP Recommended

Thank you! That is very helpful. Now I would like to cancel my order that I made through the HP parts store. Who do I get in contact with to do that?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.