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‎02-13-2020 09:34 AM

HP Recommended
Product: Envy x360 15-u493cl
Operating System: Microsoft Windows 10 (64-bit)

power board  830190-001 not available.

Why does HP not support its products??

3 people had the same question
7 REPLIES 7

‎02-13-2020 09:53 AM

HP Recommended

You can buy it here:

 

https://www.ebay.com/itm/FOR-HP-ENVY-x360-15-U437CL-U483CL-U499NR-U410NR-POWER-BUTTON-BOARD-32Y62PB0...

 

This seller has 45,000 positive feedback at 99.4 percent positive and this is much cheaper than the price HP would have charged you. 

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‎02-13-2020 11:27 AM

HP Recommended

This is not the correct part. They have it misidentified. The actual part has one hole and a slot and is marked DAY62PPB8B0

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‎02-14-2020 05:11 AM

HP Recommended

Not suggesting you buy from these thieves but is this a picture of the right part?

 

https://www.cpumedics.com/hp-774599-001-32y62pb0010-power-button-board-for-hp-envy-x360-15-u473cl-u4...

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‎02-14-2020 06:12 AM

HP Recommended

That’s the correct part but $149.00??

Itpass also advertised this part but did not actually have one after all.

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‎02-14-2020 06:51 AM

HP Recommended

That's why I called them thieves. I am starting to see your dilemna I am also striking out trying to find it and I can normally locate about anything. 

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‎02-15-2020 06:34 AM

HP Recommended

Do you know if there is an alternate part available. Looks like HP had a design flaw and dropped this line rather than addressing the problem. 

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‎02-15-2020 12:00 PM

HP Recommended

No idea why this part is so elusive. 

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