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‎07-07-2020 09:09 AM

HP Recommended
Product: Notebook 15-bs036nf
Operating System: Microsoft Windows 10 (64-bit)

Hello having updated the bios the pc screen remains black, I did all the tests almost by hp support but nothing solved my problem.Thanks in advance

1 REPLY 1

‎07-09-2020 02:16 PM

HP Recommended

@Anthonyprx

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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