Reset windows preinstalled laptop

[Jon711]

I need to reset windows on my pavillion laptop - it came with windows preinstalled so how do I go about reinstalling if windows was preinstalled - windows is asking for the recovery media?

[Paul_Tikkanen]

What is the full model number or product number of your notebook?

Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support

[Jon711]

I found these details

62F23EA#ABU

(edited)

[Paul_Tikkanen]

According to the product number you posted, you have a HP Pavilion 14-dy0031na PC.

You can reinstall Windows by using another PC to make a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

You can download the recovery tool from the Microsoft Store:

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC to create the recovery media with, you will need to enter your notebook's 62F23EA#ABU product number in the tool's search window in order to proceed to make the recovery media.