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Returned laptop for repairs --report stated it would be shipped on 12/17- it wasn't no word from HP

HP Recommended
hp pavilion 15-cs3073cl
Microsoft Windows 10 (64-bit)

The laptop was received-re[air status indicated it would be re-shipped by 12/17-if delayed HP would contact me re: delay.

No word from HP-no eta- nada. Only help from chat support was repeating the information I can see on the repair web site.

Any ideas on getting HP to respond -- 

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