01-23-2017 09:40 AM
HP makes you suicidal!
01-23-2017 09:49 AM
HP is not going to recover the data for you. No other laptop maker in the world would do that, either. Would you like to be instructed step by step in how to remove the hard drive and back up the data on it? Are you getting a replacement identical laptop from HP? We could help you just swap the hard drives, as well. We can likely figure some other options to get your data off the old drive. Help us help you and let us know how we can help.
01-23-2017 09:52 AM
It's a sealed Laptop, they told me if I removed the cover from the laptop I woid void the warranty. They said the only option would be to turn on the computer to back up the harddrive, unfortunatley with the RAM malfunctioning that's not possible.
01-23-2017 09:53 AM
If you are returning it anyway, what difference does the warranty make? I thought the data is on the computer you will be returning to HP or am I missing something? And then they are sending you another one, right?
01-23-2017 11:32 AM
I just want clarification and to recover my data. You never invited me to remove the harddrive, you said they did. I just want to be sure that If I remove the hardrive that I won't be stuck with a dead machine.