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‎03-17-2020 06:02 AM - edited ‎03-17-2020 06:45 AM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi!  The chassis (shell) on my Omen 15, has substantially cracked at the right hinge.  When opening and closing the laptop it shifts and separates there. Plus it got my power port super wobbly and when plug the charger in, the computer detects it for like 3 seconds (orange LED light) then "disconnects" (white LED light) I have not dropped it or otherwise mishandled the laptop-- something.  Will HP help fix this, please?  Thanks.

1 REPLY 1

‎03-17-2020 09:10 AM

HP Recommended

@BobyLeFleuriste Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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