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‎04-10-2023 08:43 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)
Operating System: Microsoft Windows 11

IMG_1607.jpgIMG_1611.jpgIMG_1612.jpgIMG_1613.jpgIMG_1614.jpgThe hinge on my HP Envy x360 on the right side had been loosening for a while and I just paid no mind to it. However one day I noticed the screen had come unattached and inside parts exposed. It was not long before that part came out, leaving my laptop looking like this. The screen still works normally and it seems the touchscreen is still intact. Could I get a repair on this. It has not been up to 1 year (I bought this laptop in September), so my warranty has not expired. This is quite disappointing. Please help, thank you.

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1 REPLY 1

‎04-12-2023 09:59 AM

HP Recommended

@Preci1 

 

Welcome to the HP support community.

 

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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