SCREEN RECOVER

[ankuriitkgp]

AFTER I LEAVE MY LAPTOP IDLE FOR A FEW MINUTES, A BLACK SCREEN APPEARS(NORMAL).....BUT WHEN I TOUCH THE MOUSEPAD OR ANY OTHER KEY TO REGAIN THE SCREEN AGAIN, THE BLACK SCREEN PERSISTS.....I THEN HAVE TO RESTART IT AGAIN THROUGH POWER BUTTON....WHAT COULD BE THE POSSIBLE REASONS AND A SOLUTION WOULD BE HELPFUL....

THANKS

[The_Fossette]

@ankuriitkgp,

Welcome to the HP Support Community!

I recommend you run the power troubleshooter. 

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ankuriitkgp]

Thanks for the solutions.

I have tried all of them but the problem still persists.Is there anything else i can do?

Thanks!!!

[The_Fossette]

@ankuriitkgp,

I recommend you perform reset on the computer and check if it helps.

Follow the steps in the below article to perform a reset.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!