cancel
Showing results for 
Search instead for 
Did you mean: 
ankuriitkgp
New member
3 1 0 0
Message 1 of 4
91
Flag Post
HP Recommended

SCREEN RECOVER

15CC129-TX
Microsoft Windows 10 (64-bit)

AFTER I LEAVE MY LAPTOP IDLE FOR A FEW MINUTES, A BLACK SCREEN APPEARS(NORMAL).....BUT WHEN I TOUCH THE MOUSEPAD OR ANY OTHER KEY TO REGAIN THE SCREEN AGAIN, THE BLACK SCREEN PERSISTS.....I THEN HAVE TO RESTART IT AGAIN THROUGH POWER BUTTON....WHAT COULD BE THE POSSIBLE REASONS AND A SOLUTION WOULD BE HELPFUL....

THANKS

3 REPLIES 3
HP Support Agent
HP Support Agent
17,595 17,586 1,164 1,824
Message 2 of 4
70
Flag Post
HP Recommended

SCREEN RECOVER

@ankuriitkgp,

 

Welcome to the HP Support Community!

 

I recommend you run the power troubleshooter. 

 

Here is how it is done.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
ankuriitkgp
New member
3 1 0 0
Message 3 of 4
49
Flag Post
HP Recommended

SCREEN RECOVER

Thanks for the solutions.

I have tried all of them but the problem still persists.Is there anything else i can do?

Thanks!!!

Reply
0 Kudos
HP Support Agent
HP Support Agent
17,595 17,586 1,164 1,824
Message 4 of 4
34
Flag Post
HP Recommended

SCREEN RECOVER

@ankuriitkgp,

 

I recommend you perform reset on the computer and check if it helps.

 

Follow the steps in the below article to perform a reset.

 

https://support.hp.com/in-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation