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HP Recommended
HP Pavilion g6 Notebook PC
Microsoft Windows 10 (64-bit)

Everytime I try to turn off the PC, while the screen is turned off the processor works at high speed until instead of switching off I get a error page steading:

 

Smart hard disk error

the smart hard disk check has detected an imminent failure. To ensure no data loss please back up the contents and run the hard disk test in system diagnostics

 

Hard disk 1 (301)

 

After I run the system diagnostics i get

 

FAILURE ID: 9GAMU0-6318HX-MFP0J-60DU03

PRODUCT ID D3D39EA#AB2

HARD DISK 1

 

what are my options?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Where are you located? 

 

Here is a video which explains the physical process of hard drive removal/replacement:

 

https://www.youtube.com/watch?v=ot8e0LKXZMo

 

https://www.amazon.com/HGST-Travelstar-2-5-Inch-Internal-0J22423/dp/B00B4QESVQ/ref=sr_1_1?ie=UTF8&qi...

 

Post back if you need help with putting software on the new drive. 

 

You likely can recover some or all of the data on the old drive using a usb to SATA adapter which you can get for a few dollars.

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

3 REPLIES 3
HP Recommended

Really just one option: replace the hard drive. 

HP Recommended

Thank you for the quick reply. Are there any specific guidance for replacing my Hard disk? Since my PC isn't under guarantee anymore

HP Recommended

Where are you located? 

 

Here is a video which explains the physical process of hard drive removal/replacement:

 

https://www.youtube.com/watch?v=ot8e0LKXZMo

 

https://www.amazon.com/HGST-Travelstar-2-5-Inch-Internal-0J22423/dp/B00B4QESVQ/ref=sr_1_1?ie=UTF8&qi...

 

Post back if you need help with putting software on the new drive. 

 

You likely can recover some or all of the data on the old drive using a usb to SATA adapter which you can get for a few dollars.

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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