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‎02-10-2025 01:03 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V2AV)
Operating System: Microsoft Windows 11

I want to know my case status.How far has my laptop's SSD replacement case reached? Where is the SSD coming from?how much time it will take , because I have submitted my laptop to hp care on 3/02/25 and its 10/02/25 , it is still under process . I also want to know the warranty status . Because I have purchased a warranty extension pack of 16900/- on 3/02/25 . But the warranty is showing till 16 September 2026 . It's like 1 year 7 month  13 days . Where is my 5 months extra extended warranty . Really very disappointed by hp care and hp policy. Want to know the reason behind both the cases . 

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1 REPLY 1

‎02-13-2025 01:17 PM

HP Recommended

Hi @Rk2404, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

 

Please check this document and follow the steps to raise the warranty dispute: 

 

https://support.hp.com/hk-en/document/ish_2534210-1364541-16 

 

Also please refer to the below link to check the warranty status. 

https://support.hp.com/in-en/check-warranty 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj 

HP Support 

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