STORAGE AND SLOW

[RISH8]

When i download something the laptop is saying disc full and when I see files it is saying something 300 GB available and when I see in the one drive it is telling that only one percent is used so and there something called error is coming in the folder when I click that error > free up space >the storage is telling only one percent is used but I am not able to download anything is not downloading AND IS saying disk full

[VikramTheGreat]

Hi @RISH8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP 15-d5000 laptop is showing a “disk full” error, even though:

• File Explorer shows ~300 GB available
• OneDrive shows only 1% used
• You're seeing an “error” folder with a “Free up space” option

This occurs when OneDrive Files On-Demand or Storage Sense is misconfigured, or when disk quotas or symbolic links are confusing.

Step-by-Step Fix for “Disk Full” Error with Free Space Available:

1. Check Actual Disk Usage

• Open File Explorer > This PC
• Right-click on C: Drive > Properties
• Confirm the Used Space vs Free Space

2. Check OneDrive Settings

• Right-click the OneDrive icon in the taskbar > Settings
• Go to Sync and Backup > Manage Backup
• Disable backup for folders you don’t need (like Desktop, Documents, Pictures)
• Go to Settings > Files On-Demand and uncheck “Save space and download files as you use them” (temporarily)

3. Clear OneDrive Cache

• Open Run (Win + R) → type: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
• Press Enter. This will reset OneDrive without deleting files.

4. Check for Disk Quotas

• Open Command Prompt as Administrator
• Type: fsutil quota query C:
• If quotas are enabled, they may be limiting your usable space.

5. Disable Storage Sense Temporarily

• Go to Settings > System > Storage
• Turn off Storage Sense
• Click Temporary Files and manually delete unnecessary files

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support