cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
44
Flag Post

Screen Fix for "HP ENVY 15.6" Touchscreen 2-in-1 Laptop - Silver (Intel Core i5-8250U/256GB SSD/8GB"

HP Recommended
HP Envy 15.6", 2019
Microsoft Windows 10 (32-bit)

Hi there,

 

I love my HP Envy, but I dropped it and the whole top half (everything except the keyboard) needs to be replaced. Honestly, I have no idea what to do, but I would love help.  Let me know if anyone can help meee!!HPEnvy1234.jpgHPEnvy12.jpgHPENvy.jpg

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
30,853 30,785 2,552 3,853
Message 2 of 2
Flag Post
HP Recommended

@oliviajayne13 Before we start, I love the tattoo you've got! 

That out of the way, the damage is mostly on the display and part of the bezel, luckily the hinges are fine, so we just need to work on getting the other parts replaced, ofcourse if you are okay with the scratches on the bezel, we can ignore that, or put a sticker on it 😛 

 

If the device is covered by an accidental damage protection the repair/replacement charges will be waived, or in other words, free of charge, if you don't have a warranty as such, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

For specific part numbers and steps on replacing the parts on your own (DIY), I'll need more details:

The complete product name/number:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation