DeepakRajuri Student
Student
1 0 0 0
Message 1 of 2
79
Flag Post
HP Recommended

Screen Panel Broken and Hinges Broken.. New piece needed

Envy 15K163cl
Microsoft Windows 10 (64-bit)

Hi All,

 

I have purchased a HP Envy 15k 163cl Laptop from US on Dec'14. Recently one of its hinges are broken and because of that the screen panel started to have cracks. I have moved to india and realized that the spares for this model is not available in India. Could you please let me know how this can be resolved?? Can we buy the panel from US and get this repair fixed by the HP service center in India??

 

Please suggest me a best solution.

 

Thanks and regards,

Deepak

1 REPLY 1
Moderator
Moderator
17204 12618 232 947
Message 2 of 2
56
Flag Post
HP Recommended

Screen Panel Broken and Hinges Broken.. New piece needed

@DeepakRajuri

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation