Screen goes back

[glitchboy]

whenever I launch a game my screen crashes. Nothing happens. I tried launching a game without the charger and for some reason, it works fine. When i launch a game with the charger in the screen goes blank. All of the lights and the backlit keyboard are still there but my screen goes black. how do I fix it? 

[Dilip_18 · Accepted solution]

Hi@glitchboy,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion Laptop PC screen goes blank.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.
• Try with an alternate charger and check if it works fine.
• You can try doing Reset PC Keep my files from windows.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[glitchboy]

Thanks, Ill try these

[Dilip_18]

Hi@glitchboy,

Thank you for responding, I appreciate your time and effort.

Hope this helps! Keep me posted. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[glitchboy]

I have updated my graphics drivers and I think everything is working normally now

[Dilip_18]

Hi@glitchboy,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[glitchboy]

Well, it is happening again... i did a hard clean drive reset and my screen goes black from pluggin in the charger when launching  some games. is there a way  I can fix the issue without using admin controls?