Screen is coming apart. Second HP Laptop, same issue...

[Yekita]

This is my second HP Laptop that is having the same issue.  My first HP Laptop (Envy, 17 inch) after a couple of years of use, the plastic started separating from the screen near the hinge and eventually deteriorated to the point when it just started crumbling in small pieces.  I could not open or close the lid on it, for the fear of the screen breaking.  I decided to give HP another chance and (less than 3 years ago) bought HP Pavillion (15 inch) for travelling.  I even bought a protective case for it, as I thought that it will extend the life of a delicate screen.  Well, that didn't make any difference it seems.  A couple of weeks ago my Pavillion started to have the same problem as my older laptop, and it is starting in the same way too. Not even 3 years after the purchase, the laptop screen is coming off of the frame on the bottom right side of the computer (bottom left side when facing the laptop). I have taken a very good care of my devices, they were never dropped, or forced, and they worked fine, except for the plastic shell that couldn't hold them in one piece.  I find it really annoying that because of the inferior plastic quality I might have to replace my computer AGAIN.  

I searched online, and it seems like many people are having the same issue, yet I have not found any information on HP addressing this specific issue of plastic quality.  I might have to consider a different brand for a replacement laptop this time.

[Gaya1239]

Hi @Yekita , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Laptop PC 15-eg1000  Screen is coming apart . Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support