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Screen repair performed by HP was missing one of the four screws

HP Recommended
Pavillion M6
Microsoft Windows 7 (64-bit)

I have an old HP laptop (Pavillion M6-1035DX), which had its screen replaced by HP twice about 5 years ago. The screen recently broke again, so I decided to replace it myself. When I pulled the screen bezel off I discovered that only 3 of the 4 screws which attached the screen to the lid were installed (1 was missing from when HP replaced the screen). I have tried to call HP support but their system continues to say "due to certain circumstances we cannot provide support at this time" (it's not because the laptop is out of warranty - this is the menu where I would, in theory, pay for support). I'm trying to get a hold of someone to have a screw mailed to me so that I can have 4 for when I put the bezel back on so that the new screen is properly attached. If someone from HP support can help me, that would be greatly appreciated.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JNB777 Welcome to HP Community!

 

I understand that the one screw is missing from the display panel.

 

In that case, I would suggets you conatct the local service center. They will help you.

 

Or you can contact our phone support. 

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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