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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-18-2020 01:46 AM - edited ‎11-18-2020 01:54 AM

HP Recommended
Product: Probook 430 G4
Operating System: Microsoft Windows 10 (64-bit)

Installed an SSD (kingston 500gb) in the second drive slot in my probook. The factory drive is an M.2 drive so there is a free 2.5" sata slot for a second drive. The pc detects the drive on startup sometimes but as fast as you try to do something with it the software crashes and the drive disappears (see video). The drive works in other computers and with a USB adapter so there is nothing wrong with the drive itself.

 

(Have tested all the basic recommended "solutions": BIOS update, powercycle, hp support etc.)

 

What could possibly be the cause of this problem?

 

Thanks in advance!

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