04-24-2017 09:49 AM
As this is an additional hinge problem among my household of hp laptops, it becomes most difficult to defend hp's reputation among my circle of relatives and friends. This time it is my spouses laptop. I was close by when I heard a loud screach/crack/pop as the lid was raised. Then the fan apparently engaged a piece of loose plastic and began to tap away struggling to recover. I grabbed it and tilted enough to seemingly shift it so the particle disengaged but surely this is only temporary. I've little appreciation for the panic it instilled for an issue that should not exist. Now wondering if I should reach for greater peace of mind and replace all with new and different. Any suggestions?
04-24-2017 09:56 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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