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HP Recommended

Hello! In 2019 I sent my laptop in to HP for a battery issue and the battery was replaced. Recently the replacement battery in my laptop has begun to swell considerably, and I am worried for my safety. I am hoping I can speak to someone about this problem. I have tried to get help for this problem on this site recently, but I haven't been able to get in contact with anyone who can help me, and I think the battery has begun to distort the keyboard, please help.

2 REPLIES 2
HP Recommended

You need to remove and replace the battery. It is not hazardous except to the plastic chassis of the laptop. We need your full model number to advise on battery replacement procedure and where to buy. The replacement battery was warranted for the remaining warranty on the old battery or 90 days whichever was longer. 

HP Recommended

Hi @JustinFenderson

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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