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‎05-28-2022 08:30 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my wife's HP Laptop, model 15-f100dx  from a 1 TB  SATA driver to a 1 TB SSD drive  and when putting it all back together the keyboard SHIFT  keys will not work.  I bought a new replacement keyboard and that one has the same issue with the SHIFT key not working.  I understand the SHIFT key is a modifier key.  Somehow I am am suspecting the motherboard connector to the keyboard ribbon.

 

Anyone have ideas on how to fix this? 

Right now she is using a Bluetooth wireless keyboard which is a pain to lug around. 

 

Category:
1 REPLY 1

‎05-31-2022 10:09 AM

HP Recommended

Hi @vljenewein 

 

Welcome to the HP Support Community. I see that you are facing issues with your HP system. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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