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‎07-14-2017 09:50 AM - edited ‎07-14-2017 09:57 AM

HP Recommended

I am from India . I recently purchased a HP omen17 few weeks back. Today I wanted to charge my laptop so i pulged the charger in to the socket and when I was about to plug the charger pin to my laptop I got a shock from the charger pin and i was bare foot,switched off the power switch . But after a 5 hours I plugged the adapter into the socket just to check whether its working but this time I did not get a shock. Now my question is can I use the charger or should I purchase a new one. What was the cause for that shock ?Please reply soon

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2017 03:41 PM

HP Recommended

Hi @AshwinSidharth,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23 - HP Support.

View solution in original post

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1 REPLY 1

‎07-15-2017 03:41 PM

HP Recommended

Hi @AshwinSidharth,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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