cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 2
77
Flag Post

Solved!

Short Drive Self Test - Failure ID is "QAHX3L-839A4G-MFPX6J-60QQ03"

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

On running HP PC Hardware Diagnostic Tool, I received an error message with "Short Drive Self Test". The failure ID is QAHX3L-839A4G-MFPX6J-60QQ03.

 

What is meant by this? And how to resolve it?

1 REPLY 1
Highlighted
Level 20
Level 20
119,896 110,076 17,537 26,817
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04642845

 

After you replace the drive, you can reinstall W10 for free by making a bootable W10 installation flash drive using the Media creation tool at the link below.  You will need to have access to another Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-15-ab500-notebook-pc-series/9068229/mod...

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation