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Honor Student
Posts: 3
Member Since: ‎09-16-2016
Message 1 of 4 (229 Views)
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Short dst hard drive failed !

Product Name: T5R13PA hp notebook
Operating System: Microsoft Windows 10 (64-bit)
My notebook wont start and stack at black screen with loading circle in the bottom. Help i tried the diagnostic test and im having failed short dst hard drive. ( i dont even know what is that) i need help!!!
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Accepted Solution

Re: Short dst hard drive failed !

Model number is HP 15-AC618TU

 

Is it under warranty?

 

If not you are going to have to replace the hard drive. We can walk you through that if necessary.

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Provost
Posts: 33,765
Member Since: ‎11-12-2008
Message 2 of 4 (208 Views)

Re: Short dst hard drive failed !

Model number is HP 15-AC618TU

 

Is it under warranty?

 

If not you are going to have to replace the hard drive. We can walk you through that if necessary.

Honor Student
Posts: 3
Member Since: ‎09-16-2016
Message 3 of 4 (199 Views)

Re: Short dst hard drive failed !

Yes, my laptop is still under warranty (3 months left) 

Can you please help me

Thank you

Provost
Posts: 33,765
Member Since: ‎11-12-2008
Message 4 of 4 (172 Views)

Re: Short dst hard drive failed !

If it is under warranty HP will replace the hard drive free of charge. What country are you in? We have to get you to the right portal to start an online support case. 

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