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Smart Card Reader not Recognizing PIV (Smart Card)

HP Recommended
Probook 640 G4
Microsoft Windows 10 (64-bit)

I have 3 new laptops, same model, with built in SC readers.  ("Custom order from HP").  I am attempting to use my PIV card in the SC slot, and login to a Citrix VPN.  However when I go to login using my PIV card it does not allow my login.  I cannot tell if the system is recognizing the PIV card.  I have an external USB SC reader and that does work, no drivers needed.  How do I know if the SC is "active" in device manager and what is it called?  The Smart Card service is started.  I do not a category called "Smart Card Readers"

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