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‎02-27-2018 10:42 AM

HP Recommended
Product: HP Spectre x360 - 13-ac002na
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the HP Diagnostic tool and ran Smart Check it failed with error message GLHK2X-8KB91S-MFPUQ1-60F603.

 

All other tests passed.

 

What does this error message mean please?

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2018 02:28 PM

HP Recommended

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

 

So, basically you need to replace the hard drive. Post back if you need help with that or answers to more questions. 

View solution in original post

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3 REPLIES 3

‎02-27-2018 02:28 PM

HP Recommended

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

 

So, basically you need to replace the hard drive. Post back if you need help with that or answers to more questions. 

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‎02-27-2018 04:14 PM - edited ‎02-28-2018 08:36 AM

HP Recommended

Seems strange as the laptop is only 9 months old and rarely used.I ran CHKDSK and that found no errors. Is it possible that there is another reason for the Smart Check failure?

 

HP will be replacing the SSD under warranty. Thanks.

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‎02-28-2018 09:35 AM

HP Recommended

The SMART check tests for much more than chkdsk and indicates problems with the internal electronic integrity of the device, not just the file structure. Glad to hear its covered for you. 

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